When given a to-do list, we usually leave less desirable tasks for last. Oil changes, calling your cable company, and insurance are among the errands we postpone. Think of these shortcuts like skipping to the front of the line at the DMV. Here’s how to dispatch your dental benefit business:
ID Card:
In the midst of your Costco card and BOGO sandwich coupons, you realize your insurance card is missing.
Slow Solution: Wait for it in the mail.
Quick Fix: Pull it up on your phone.
Keep track of your coverage on your smartphone. Download the free Delta Dental app to your iPhone or Android device. Once you log in, simply click the “ID Card” icon on the far right.
Pro Tip: At some dental offices, you many not need your subscriber ID card. Give them your social security number and see if they can pull up your coverage in their database.
Billing:
Bills are a necessary evil—especially if you forgot to factor them into your budget. Take care of them now for faster peace of mind.
Slow Solution: Get a paper version in the mail.
Quick Fix: Access it virtually.
Most of the things you currently get on paper are available online. Use the app or log in at deltadentalid.com to access bills, eligibility, claims and more. Plus, online access still gives you the option to print (in case you need to). Save snail mail for the good stuff—like hand-written cards and party invitations.
Questions:
With dozens of phone numbers, email addresses and online forms, how do you choose the right channel?
Slow Solution: Dial the general phone number.
Quick Fix: Contact the right person.
Most of us dial the general 1800 number only to get carpel tunnel pressing numerals in hopes of human contact. Here’s a quick list of #s for your specific question:
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